Skills & Competencies for Mail Server Administrator

Mail Server Administrator job profile

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JOB SUMMARY for Mail Server Administrator

Administers and maintains the organization's email system(s).

JOB RESPONSIBILITIES for Mail Server Administrator

Monitors server performance and mail routing. Creates user accounts and maintains security levels on databases. Provides first-level telephone support and troubleshoots issues. Monitors existing messaging infrastructure and server usage, ensuring proper working order. Provides recommendations and plans for improvements to e-mail network. May document internal policies or develop training for end-users.

Mail Server Administrator SALARY RANGE

BASE 50%
$101,537
TOTAL 50%
$105,472
Job Level
P02
Job Code
IT10000155
Education/Degree
Bachelor's Degree
Reports To
Manager

Mail Server Administrator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Mail Server Administrator skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Mail Server Administrator

1 Job Family Competencies – End-User Training
Proficiency Level -2
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Lists the support and learning tools used in providing end-user training.
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Level 2 Behaviors
(Light Experience)
Identifies end-user training needs to support the development and planning of training programs.
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Level 3 Behaviors
(Moderate Experience)
Updates and tests training curriculum to fulfill and improve knowledge and roles of end-users.
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Level 4 Behaviors
(Extensive Experience)
Sets the direction for a variety of training modalities to enable end-user competence.
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Level 5 Behaviors
(Mastery)
Mentors periodic training sessions to ensure compliance with established procurement policies.
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2 Job Family Competencies – Phone Support
Proficiency Level -2
Skill definition-Providing real-time assistance and support to customers to respond to their inquiries and resolve complaints through phone calls.
Level 1 Behaviors
(General Familiarity)
Lists common customer service tools used in delivering phone support.
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Level 2 Behaviors
(Light Experience)
Identifies standard office equipment to carry out phone support tasks.
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Level 3 Behaviors
(Moderate Experience)
Writes and collates frequently asked questions to create solutions and ensure seamless phone support.
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Level 4 Behaviors
(Extensive Experience)
Sets and executes strategic plans to engage with prospective customers through phone support.
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Level 5 Behaviors
(Mastery)
Develops phone support strategies to enhance customer experience and build long-term relationships.
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3 Mail Server Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Mail Server Administrator
Proficiency Level - 4
5 Competency for - Mail Server Administrator
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Mail Server Administrator

1 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
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Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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2 Core Competencies – Time Management
Proficiency Level -2
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Lists basic planning tools and applications used in tracking and organizing time and tasks visually.
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Level 2 Behaviors
(Light Experience)
Seeks all resources needed to accomplish a task efficiently and effectively.
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Level 3 Behaviors
(Moderate Experience)
Works closely with colleagues to identify and reduce interruptions and barriers to time utilization.
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Level 4 Behaviors
(Extensive Experience)
Provides strategic direction to the workforce in managing time to avoid low-value work.
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Level 5 Behaviors
(Mastery)
Monitors the performance of business units to determine and eliminate deviations from priorities.
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3 Mail Server Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Mail Server Administrator
Proficiency Level - 4
5 Competency for - Mail Server Administrator
Proficiency Level - 5

Summary of Mail Server Administrator skills and competencies

There are 0 hard skills for Mail Server Administrator.
10 general skills for Mail Server Administrator, End-User Training, Phone Support, Remote Support, etc.
7 soft skills for Mail Server Administrator, Attention to Detail, Time Management, Initiative, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Mail Server Administrator, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.

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